Refund Policy

1.0 At any time a Client can withdraw a part or all funds from his/her Account by sending the Company a Request for Withdrawal containing the Client’s order to withdraw money from the Client’s Account, which complies with the following terms:

The Company will execute the order for withdrawal from the Client’s trading account, which will be limited by the remaining balance of the Client’s Account at the time of order execution. If the amount withdrawn by the Client (including commissions and other expenses as per this Regulation) exceeds the balance of the Client's Account, the Company may reject the order after explaining the reason for the rejection the Client's order to withdraw money from the Client's Account must comply with the requirements and restrictions set forth by current legislation and other provisions of the countries in the jurisdiction of which such transaction is made money from the Client's Account must be withdrawn to the same payment system with the same purse ID that was previously used by the Client to deposit funds to the Account. The Company may limit the amount of the withdrawal to a payment system with amount of the deposits came on the Client's account from that payment system. The Company may, at its discretion, make exceptions to this rule and withdraw Client money to other payment systems, but the Company may at any time ask the Client for the payment information for the other payment systems, and the Client must provide the Company with that payment information.

1.1 A Request for Withdrawal is executed by transferring the funds to the Client’s External Account by an Agent authorized by the Company.

1.2 The Client shall make a Request for Withdrawal in the currency of the deposit. If the deposit currency is different from the transfer currency, the Company will convert transfer amount into the transfer currency at the exchange rate established by the Company as of the time when the funds are debited from the Client’s Account.

1.3 The currency in which the Company makes transfers to the Client’s External Account may be displayed in the Client’s Dashboard, depending on the currency of the Client’s Account and the withdrawal method.

1.4 The conversion rate, commission and other expenses related to each withdrawal method are set by the Company and may be changed at any time at the Company’s sole discretion. The exchange rate may differ from the currency exchange rate set by the authorities of a particular country and from the current market exchange rate for the relevant currencies. In the cases established by Payment Service Providers, funds may be withdrawn from the Client’s Account in a currency that is different from the currency of the Client’s External Account.

1.5 The Company reserves the right to set minimum and maximum withdrawal amounts depending on the withdrawal method. These restrictions will be set out in the Client's Dashboard.

1.6 The withdrawal order is deemed accepted by the Company if it is created in the Client’s Dashboard, and is displayed in the Balance History section and in the Company’s system for accounting clients’ requests. An order created in any manner other than that specified in this clause will not be accepted and executed by the Company.

1.7 The funds will be withdrawn from the Client's account within five (5) business days.

1.8 If the funds sent by the Company pursuant to a Request for Withdrawal have not arrived in the Client's External Account after five (5) business days, the Client may ask the Company to investigate this transfer.

1.9 If the Client has made an error in the payment information when drawing up a Request for Withdrawal that resulted in a failure to transfer money to the Client's External Account, the Client will pay a commission for resolving the situation.

1.10 The Client's profit in excess of the funds deposited by the Client may be transferred to the Client's External Account only by a method agreed by the Company and Client, and if the Client made a deposit to his/her account by a certain method, the Company has the right to withdraw a previous deposit of the Client by the same method.